Practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides [...]

Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health