Practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides [...]

Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health

This course is intended as a self-study course for those interested in exploring a career as a Home Health Aide or Personal Care Aide. Erin O'Hara-Leslie, Chairperson/Assistant Professor/Grant Program Director. SUNY Broome Medical Assisting & Health Studies Kimberly B. McLain, Ph.D., Curricula Course Developer, MOOC; Assistant Professor. SUNY Broome Medical Assisting & Health Studies Tera [...]

A comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. Explored key topics that are crucial for effectively managing healthcare delivery including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Gained an understanding of practice management, population health, care management, case management, and the [...]

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Learn about the evolution of cosmetic regulations and quality control Gain proficiency in safety assessments and regulatory compliance Identify the principles of quality systems in cosmetic manufacturing Master the formulation of stable and effective cosmetic products [...]

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Customer Needs and Idea Generation , Exploring Consumer Psychology, Data Collection Methods Innovative Idea-generation Techniques. Feasibility Studies and Conceptualization Evaluate Product Design Principles, Idea Viability Proof of Concept

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes The Fundamentals of Cosmetic Formulations The Selection and Use of Raw Materials for Formulations Learn to Identify and Select the Ideal Raw Materials

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Understand the evolution and cultural significance of cosmetics Grasp fundamental skin biology and how it relates to skincare Gain knowledge of safety standards for consumer wellness in cosmetics Learn about cosmetic ingredients and their role in product formulation [...]

Explored various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. Gained an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance. Analyze the impact of quality systems on organizational performance and reimbursement in [...]