Certificate Johns Hopkins Medical Office Manager

Quality and Safety in Ambulatory Healthcare Management

Explored various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. Gained an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance.

  • Analyze the impact of quality systems on organizational performance and reimbursement in ambulatory healthcare settings.
  • Describe the significance of quality measures and reporting in measuring and enhancing patient outcomes.
  • Identify different quality systems in healthcare, such as CMS/MIPPS, NCQA, and HEDIS, and their role in improving healthcare delivery.

  • Foundations for Assisting in Home Care

    This course is intended as a self-study course for those interested in exploring a career as a Home Health Aide or Personal Care Aide. Erin O'Hara-Leslie, Chairperson/Assistant Professor/Grant Program Director. SUNY Broome Medical Assisting & Health Studies Kimberly B. McLain, Ph.D., Curricula Course Developer, MOOC; Assistant Professor. SUNY Broome Medical Assisting & Health Studies Tera [...]

  • Introduction to Customer Service

    Introduction to Customer Service

    Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health

  • Medical Office Administration

    Define the responsibilities of a medical office administrator (MOA) Discuss the importance of maintaining medical records Explain HIPAA compliance and the benefits of having EHR Distinguish between the ICD, CPT, and HCPCS medical coding systems Outline different types of health insurance plans and reimbursement procedures Summarise the registration procedure and strategies for handling and minimising [...]

  • The Critical Role of IT Support Staff in Healthcare

    Course Certificates Taught by: Michelle J. Campbell and Maura McGuire, MD, CPC, FACP Completed by: Laura L Artman by February 1, 2025 Approximately 1 months at 10 hours a week to complete