Medical Office Administration
- Define the responsibilities of a medical office administrator (MOA)
- Discuss the importance of maintaining medical records
- Explain HIPAA compliance and the benefits of having EHR
- Distinguish between the ICD, CPT, and HCPCS medical coding systems
- Outline different types of health insurance plans and reimbursement procedures
- Summarise the registration procedure and strategies for handling and minimising patient complaints
- List strategies for effective procurement and inventory management
- Explain how a medical office can prepare to mitigate disasters and emergencies
- Review the human resource management in a medical office
- Recognise the strategies for building a team and resolving and preventing potential conflicts in a medical setting
- Describe the steps involved in planning a well-structured budget in a medical setting
- Recall different approaches to address financial discrepancies and plan financial growth
Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health
Learned the key components of HR policies, including employee handbooks, codes of conduct, and anti-discrimination policies. We will also delve into employment laws and regulations that HR professionals need to be familiar with, such as equal employment opportunity, wage and hour laws, and workplace safety regulations. By the end of this module, you will have [...]
This course is intended as a self-study course for those interested in exploring a career as a Home Health Aide or Personal Care Aide. Erin O'Hara-Leslie, Chairperson/Assistant Professor/Grant Program Director. SUNY Broome Medical Assisting & Health Studies Kimberly B. McLain, Ph.D., Curricula Course Developer, MOOC; Assistant Professor. SUNY Broome Medical Assisting & Health Studies Tera [...]
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides [...]