Certificate CVS Health Call Center Customer Service

Interacting with Customers

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.

  • Healthcare Delivery for Medical Practice Managers

    A comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. Explored key topics that are crucial for effectively managing healthcare delivery including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Gained an understanding of practice management, population health, care management, case management, and the [...]

  • Health Information Technology Fundamentals

    Course Certificates Taught by: Michelle J. Campbell and Maura McGuire, MD, CPC, FACP Completed by: Laura L Artman by February 1, 2025 Approximately 1 months at 10 hours a week to complete

  • Healthcare Data Security, Privacy, and Compliance

    Course Certificates Taught by: Michelle J. Campbell and Maura McGuire, MD, CPC, FACP Completed by: Laura L Artman by February 1, 2025 Approximately 1 months at 10 hours a week to complete

  • Introduction to Cosmetic Science and Ingredients

    Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Learn about the evolution of cosmetic regulations and quality control Gain proficiency in safety assessments and regulatory compliance Identify the principles of quality systems in cosmetic manufacturing Master the formulation of stable and effective cosmetic products [...]