Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Customer Needs and Idea Generation , Exploring Consumer Psychology, Data Collection Methods Innovative Idea-generation Techniques. Feasibility Studies and Conceptualization Evaluate Product Design Principles, Idea Viability Proof of Concept

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Learn about the evolution of cosmetic regulations and quality control Gain proficiency in safety assessments and regulatory compliance Identify the principles of quality systems in cosmetic manufacturing Master the formulation of stable and effective cosmetic products [...]

Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health

A comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. Explored key topics that are crucial for effectively managing healthcare delivery including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Gained an understanding of practice management, population health, care management, case management, and the [...]