Practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service

Course Certificates Taught by: Michelle J. Campbell and Maura McGuire, MD, CPC, FACP Completed by: Laura L Artman by February 1, 2025 Approximately 1 months at 10 hours a week to complete

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Understand the evolution and cultural significance of cosmetics Grasp fundamental skin biology and how it relates to skincare Gain knowledge of safety standards for consumer wellness in cosmetics Learn about cosmetic ingredients and their role in product formulation [...]

Provided a comprehensive understanding of the fundamental concepts and practices involved in managing ambulatory healthcare settings such as understanding the role of ambulatory care within the broader healthcare system, exploring key settings like outpatient clinics, physician practices, and urgent care centers, and mastering the unique challenges faced in these environments. Learn More >> [...]