Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Learn about the evolution of cosmetic regulations and quality control Gain proficiency in safety assessments and regulatory compliance Identify the principles of quality systems in cosmetic manufacturing Master the formulation of stable and effective cosmetic products [...]

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides [...]

Explored various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. Gained an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance. Analyze the impact of quality systems on organizational performance and reimbursement in [...]

Practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service