Learned the key components of HR policies, including employee handbooks, codes of conduct, and anti-discrimination policies. We will also delve into employment laws and regulations that HR professionals need to be familiar with, such as equal employment opportunity, wage and hour laws, and workplace safety regulations. By the end of this module, you will have [...]

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides [...]

Create positive interactions with customers and de-escalate conflict. Create solutions to customer problems Describe different roles in call center customer service Denielle Booth, CVS Health Ricky La, CVS Health Cory McLaren, CVS Health

Instruction Olay – Procter & Gamble Instructor: Dr. Rolanda Wilkerson Learning Outcomes Understand the evolution and cultural significance of cosmetics Grasp fundamental skin biology and how it relates to skincare Gain knowledge of safety standards for consumer wellness in cosmetics Learn about cosmetic ingredients and their role in product formulation [...]