A comprehensive understanding of the various aspects of healthcare delivery within the dynamic field of ambulatory healthcare management. Explored key topics that are crucial for effectively managing healthcare delivery including hospitals, ambulatory clinics, virtual care, nursing homes, and other healthcare settings. Gained an understanding of practice management, population health, care management, case management, and the [...]

Define the responsibilities of a medical office administrator (MOA) Discuss the importance of maintaining medical records Explain HIPAA compliance and the benefits of having EHR Distinguish between the ICD, CPT, and HCPCS medical coding systems Outline different types of health insurance plans and reimbursement procedures Summarise the registration procedure and strategies for handling and minimising [...]

CPD Accreditation Evaluate the usefulness of pharmacology Analyze the procedures of medical billing and coding Define various medical jargon terms Recognize the various ways to keep electronic records Discuss various coding systems and classifications Explain how medical insurance works Describe the importance of auditing and legal compliance to the medical profession [...]

Practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service